FAQS

Carpet Cleaning

What method do you use for cleaning?
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Our exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers and guaranteed to keep your warranty!
Do I need to vacuum before the crew arrives?
A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.
What do you consider as an area?

We charge by the sq. ft. depending on your needs. We have three packages: Traffic clean moving no furniture/ Light furniture small things/ Move all furniture and clean underneath everything. This is the easiest and fairest way to charge. Give Lakeshore Carpet Care a call for a free in-home estimate at 1-231-852-4663.

How long will it take to clean my carpets?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
Do you move furniture?

As stated above we will tailor the cleaning room by room for your needs. We are professionally trained to move your furniture, and return it to its rightful place when cleaning is completed. There are several items we do not move, such as pianos, electronics, china cabinets, waterbeds, some large beds, dressers with mirrors, etc. We do suggest you remove items off your furniture like plants, lamps and knick knacks.

How long will it take for my carpet to dry?

Dry time is affected by humidity, temperature, and airflow to the area. It can take anywhere between 8 and 24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

I have heard that cleaning my carpet makes it soil faster. Is this true?

The problem results from residues being left in the carpet which attract dirt. Usually, this is caused by using soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.

I have had my carpet cleaned, but the spots reappeared. What should I do?

Although most spots removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please call us back as soon as possible.

Do you guarantee removal of all sports or stains in the carpet?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. We will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots. Being that we are IICRC Master Certified we have alternative methods to fix stains that we can discuss by calling Lakeshore Carpet Care at 1-231-852-4663
After my carpet was cleaned, it has bubbles or ripples in the carpet. What caused this?

As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet needed re-stretching prior to the cleaning. If these ripples do not go away after it is completely dry, please call us back as soon as possible.

Why do your prices vary from other carpet cleaners?

When comparing prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, having an IICRC Certified Technician in your home, and a 10-day satisfaction policy. There are no hidden fees or additional charges. Also, we never sub-contract, so you will always have properly trained employees. This is what allows us to stand behind all our work.

How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that may arise. In some cases, this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are!

Upholstery Cleaning

How often do manufacturers recommend professional cleaning?

Manufacturers recommend having upholstered furniture professionally cleaned every 12 to 24 months, depending on use.

How does Lakeshore Carpet Care clean upholstered furniture?
We use our powerful hot water extraction cleaning process whenever possible because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.
The tag on my furniture recommends a dry cleaning method. Can you clean it?
Yes, we can. We’ll test your fabric to determine which cleaning method will be the safest and most effective. That tag, or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing soil.
What does professional cleaning do to the protective coating I purchased with my upholstered furniture?

While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time – along with the strain of daily living – cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.

Repair & Dyeing

 

How long will it take my furniture to dry?

Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method, along with optional protector application, determines the drying time, typical dry time ranges from 6 to 12 hours.

Are you an IICRC Master Certified Technician?

I am an IICRC Master Certified Technician and am certified in: carpet and upholstery cleaning, odor control, water restoration, carpet repair and dyeing,

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Reviews

  • 5 star review  Drew was great to work with. He kept me posted every step of the way from quoting me for the job until its completion. He stretched the carpet through the entire house to get the unsightly ripples out and then cleaned and Scotchgarded them for a terrific rate. He has helped with follow up care questions too. I highly recommend Drew and Lakeshore Carpet Care and will be a repeat customer in the future.

    thumb Karen Haldeman
    1/17/2018
  • 5 star review  They were excellent and very pleasant to deal with! They got so many stains out that I did not think would come out! Their job was amazing!!! I will definitely call them when needed and would recommend them to anyone needing their services!

    thumb Susan Lynch Kaplan
    1/11/2018
  • 5 star review  Incredible service! We have cat allergies and bought a home with previous cats. We called LCC to clean our air ducts and carpets and BAM! allergy troubles were gone. Excellent communication and professionalism to boot!

    thumb Kelsey Allard
    1/08/2018
  • 5 star review  I love what you guys do for others and how you guys are always so sweet

    thumb Destiny Marie Schinnerer
    12/07/2017
  • 5 star review  Thank you Drew for working around our ridiculous moving schedule. You have truly shown how flexible you can be to meet our needs. The quality of work was incredible. The look, the smell, all like brand new. Perfect, Perfect, Perfect

    thumb Brian Lefler
    11/08/2017
  • 5 star review  Drew cleaned two of our properties in Pentwater. Communication was excellent! He worked around our schedule and fit us in quickly! They did a beautiful job and we are extremely pleased. We plan to hire them again!!

    thumb Amy Hodges Perles
    10/31/2017
  • 5 star review  

    thumb Melissa Ruboyianes
    9/05/2017
  • 5 star review  Thank you! You guys rock and have done a great job for us both in our home and our business. Keep on keeping on!

    thumb Adam Lamb
    7/25/2017
  • 5 star review  Lakeshore Carpet Care cleaned the carpets and some area rugs in our house and did an excellent job. They left the house neat and clean. I would recommend them to anyone.

    thumb Barb Giszczynski Frecka
    6/23/2017
  • 5 star review  Exceeded our expectations both in quality of work and customer service! Drew went above and beyond while he was here, took time to show us the difference in what was cleaned and uncleaned, even accommodated working around our napping baby! 🙂 The carpets look brand new and the spot cleaning was excellent. He even took the time to follow up with us afterwards to guarantee our satisfaction. Highly recommend!!!!

    thumb Angela Jolly
    6/17/2017